Pacey Cuff Warranty

Pacey Cuff products are fully guaranteed against manufacturers defects for 6 months.

You must take a circumference measurement before ordering the correct size and ensure you have the minimum length required, otherwise you will not receive a full refund. Use the size chart and get help from info@paceycuff.com if needed.

Please email us at returns@paceycuff.com with the reason why you would like a refund. Please include your 4 digit order number, first and last name, the circumference measurement used to make the order, and lastly the top and bottom numbers the device was set to.

If you supply all of this information we will provide you with a Return Authorization Number (RMA). If needed we will provide additional instructions within 2-4 business days.

Please note that any orders made anywhere other than our website must be returned according to the policies of those companies.

Refunds (if applicable)

When approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days. 

Late or missing refunds (if applicable)

If you haven’t received a refund after 10 business days, please contact us at returns@paceycuff.com or call 1-877-377-2239.

Exchanges (if applicable)

Due to the personal nature of our products, we are unable to receive returns or exchanges. Do not ship anything to Pacey MedTech Ltd, it will be refused at delivery at your expense.

If you wish to try a different size Pacey Cuff Ultra, please contact our Customer Support team and they will help you get the correct size.